Technical Service providers

A service that meets the demands of your business.

The functions of an ERP system for technical service providers range from recording the service request to its completion.

Work is optimally assigned according to each technician’s role, the steps of each intervention are recorded in real time with just a few clicks, and customers give five-star ratings for service efficiency.

All information is displayed in an integrated manner to enable control of the company’s key variables, such as the cost of the service or the profitability of each project.

Book a demo

Challenges for technical service providers.

Increasing customer demands

Customers expect first-class service! If they don’t receive it from you, they’ll go to the competition. A good, fast, and efficient field service team is the secret to success. Technical service providers must have all the qualifications, details, tools, and information necessary to resolve a problem at the first appointment. Customers measure the success of a project by its problem-solving capabilities, transparency, and self-service options.

Transparent planning

Transparent and rapid planning is essential for efficient response times. Technical service providers must be scheduled according to their skills, availability, and location. This allows them to resolve the problem on their first visit. Without the right tools, planning and prioritizing service requests is complicated, error-prone, and time-consuming, which increases response times.

Efficient service execution

Service work must be carried out efficiently and to a high standard. However, no two devices encountered at the customer’s site are alike – a challenge, especially when the exact specifications of each device are unknown or not readily available. As a result, service work takes longer, and in the worst-case scenario, a second visit is required to resolve the problem.

Extensive service billing

Service calls incur various costs – in addition to the actual service itself, there are the spare parts used, travel expenses, and other costs such as overnight stays. Without accurate expense tracking – taking into account the service level agreement and customer history – service and expense billing can become a lengthy process.

Lack of added value

Service technicians work with customers almost daily and are therefore crucial to the service experience. Although the impact of this collaboration on day-to-day business is not immediately apparent, it should be leveraged to strengthen customer loyalty and encourage repeat and additional purchases.

Everything is under your control

From service planning and work allocation to associated costs and user experience, everything is important for a technical service provider to operate profitably. Rely on an ERP system for technical service providers to keep everything under control, day in and day out.

ERP for technical service providers

A service that meets the demands of your business.

Challenges for technical service providers.

Increasing customer demands

Transparent planning

Efficient service execution

Extensive service billing

Lack of added value

Everything is under your control

Testimonials

Nicolaj Wälli

Roger Weinmann

Roman Schönbächler

Yokoy Connect Demo Request

Request a free demo now

Jetzt kostenlose Demo anfordern