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SAP Field Service and Asset Management – service business under control

More deployments, less effort, full transparency. SAP Field Service Management (FSA) is the add-on for SAP Cloud ERP and SAP Business One that allows you to digitally manage your entire field service operation – from order placement to invoicing.
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Typical challenges

Technical service providers are under pressure today.

More call-outs, higher customer expectations, growing administrative burden. Those who fail to digitize their service processes lose efficiency, transparency, and competitiveness.

The most common bottlenecks in the service business:

  • High effort in deployment planning and scheduling
  • Lack of transparency regarding service and maintenance processes
  • Delayed feedback from the field service
  • Complex service contracts and billing models
  • Media breaks between service, maintenance and finance

The integrated service platform for SMEs

SAP Field Service and Asset Management and SAP Cloud ERP create a seamless solution. From initial customer contact to invoiced service – fully digital, integrated, and without duplicate data entry.

SAP Cloud ERP + SAP FSA

A shared database – in real time

Life Mission

Input

Engineering

AI-powered

Use

Mobile App

Report

real time

on account

Automatic

The building blocks of the SAP FSA platform

Each of these functions intervenes in the service process – integrated, in real time, without media breaks.

Intelligent deployment planning (AI-supported)

Optimal allocation of your service technicians based on qualifications, availability, location, and priority. Reduced travel time, higher utilization, and less downtime.

Mobile service app (offline capable)

Technicians work directly on-site with all relevant information – customer history, checklists, material availability. Fully usable even without an internet connection.

Digital service processing in real time

Times, services and materials are recorded directly during operation and immediately transferred to scheduling and invoicing – without any media breaks.

Smartforms & digital workflows

Standardized processes, checklists, and service reports. Flexibly adaptable to any industry and process – without complex development.

Self-service for your customers

QR code scanning, intelligent chatbots and a self-service portal: your customers book appointments themselves, report service requests and track the status transparently.

Real-time key performance indicators (KPIs) & analyses

Complete overview of capacity utilization, performance, lead times, and contract profitability. Informed decisions based on up-to-date data – on mobile devices and in the office.

What companies can achieve with SAP FSA

We draw on typical experiences from implementation projects – depending on the initial situation and organization. ERP for the future.
+20 – 30%

First-Time-Fix Rate

Technicians are optimally prepared and solve problems directly on the first call.
+20 – 25%

Productivity in the field service

More deployments per day through better planning and less downtime.
-15-20%

Service fee per order

Less administration, fewer errors, and less rework.
↑↑

Customer satisfaction

Faster response times and transparent communication.

This is what a service day with SAP FSA looks like.

A service technician receives their work order on their tablet. They can see the customer history, the required materials, and the digital checklist for the job. On-site, they report times, services rendered, and materials used directly in the system – even offline, if there’s no network connection in the boiler room. As soon as the job is completed, the data is transferred seamlessly to dispatch and invoicing. The invoice can then be generated automatically.

Particularly suitable for:

  • Technical service providers with mobile field service
  • Machine and plant manufacturers with maintenance contracts
  • Maintenance organizations and facility services
  • Building technology and service companies (HVAC, electrical, plumbing, fire protection)
  • Trading company, who sell and service products as sales partners

Why DATA UNIT AG?

  • Specializing in Swiss SMEs – we know your requirements
  • Focus on service and maintenance organizations
  • Standardized project methodology for fast results
  • Quick, structured introduction with the DATA UNIT introductory package
  • Support, training and assistance from a single source

DATA UNIT combines SAP Cloud ERP, SAP FSA and deep industry understanding into an integrated, practical service platform.

Testimonials

We’ve helped companies around the world make the right decisions at the right time. Find out how… DATA UNIT with professional advice and implementation, finding the right solution for every customer.

SAP Business One made it possible to connect our furniture configurator with the merchandise management system.

Michael Marugg

Head of Operations

Since the introduction of SAP Business One, the dynamic checklists, which we can edit and manage ourselves without programming knowledge, have made our daily work easier.

Markus Otto

CEO and owner

With SAP Business One, we have found an ERP system that evolves along with us.

Thomas Umbricht

Senior Systems Engineer and Partner

Learn more – free downloads

Three documents that will make your decision easier.

SAP FSA Solution Document

Detailed overview of functions, modules and typical areas of application in field service.

PDF · 3 pages

Sales Play: Service provider 4.0

Business case with ROI values, target personas and concrete use cases from Swiss SMEs.

PDF · 1 page

SAP Add-on Price List 2026

Current licensing models and prices for SAP FSM, SAP Cloud ERP and all add-ons of the DATA UNIT Suite.

PDF · 2026 Edition

Frequently Asked Questions about SAP Field Service and Asset Management

What is SAP Field Service and Asset Management (FSA)?

SAP Field Service Management is a cloud-based solution for managing the entire field service business – from scheduling and mobile service execution to feedback and invoicing. As an add-on, FSM integrates seamlessly with SAP Cloud ERP (S/4HANA Cloud Public Edition) and SAP Business One.

For which companies is SAP FSA suitable?

Can SAP FSM be integrated with SAP Business One?

Can SAP FSA be integrated with SAP S/4HANA Cloud Public Edition?

Does the SAP FSA mobile app also work offline?

How much does SAP Field Service and Asset Management cost?

How long does the implementation of SAP FSA take?

What measurable benefits does SAP FSA offer?

How does AI support deployment planning in SAP FSA?

Can end customers book service appointments themselves?