Heimpel GmbH

Heimpel GmbH

Industry: IT Services

Founded over 25 years ago, Heimpel GmbH is one of the largest distributors of POS and payment systems in Germany, with over 10,000 installations. Heimpel is also the originator of the all-in-one POS terminal under the name POSSUM®. Heimpel’s solutions are used by retailers, restaurants, service providers, and many other smaller businesses.

Challenge

As the company grew steadily, Heimpel increasingly realized that its existing ERP system lacked consistency and didn’t adequately support its financial processes. Many processes were also still manual, resulting in inefficiency and significantly hindering growth. Furthermore, the service technicians responsible for maintaining the installed point-of-sale systems had no direct access to order and customer data and had to obtain this information by phone from company headquarters. Therefore, Heimpel quickly concluded that its growth trajectory could only be maintained by investing in digitalization and a new ERP system.

Solution

Heimpel found the solution in SAP Business One Cloud, a solution developed specifically for SMEs. This ERP system would enable the company to manage and monitor all tasks from anywhere, from planning customer orders and processing them to providing service. The new software allows for the analysis of all key business data with just a few clicks, leading to better business decisions.

Several factors favored a cloud-based solution. Besides high security standards and modern data centers that guarantee data protection, scalability and the ability to flexibly expand the range of functions at any time were key considerations.