Renggli Swimming Pool Technology
A unified ERP system across the entire company
Using SAP FSM allows us this flexibility without having to make countless calls to service technicians.
Renggli Swimming Pool Technology
Industry: Schwimmbäder
Renggli Schwimmbadtechnik AG specializes in the construction of outdoor and indoor swimming pools with a wide variety of designs. Their services also include the modernization and renovation of existing systems, as well as the implementation of intelligent energy concepts.
Challenge
Renggli Schwimmbadtechnik has extensive production, service, and administrative tasks to fulfill. Some of these were repetitive tasks that consumed a significant amount of employee time.
Furthermore, there was a dependence on paper and individual documents, which made it difficult to coordinate tasks and to carry out rapid follow-up in the projects.
Simple and precise scheduling of service deployments was just as impossible as immediate post-calculation of the orders.
Solution
DATA UNIT presented Renggli Schwimmbadtechnik with SAP Business One, a solution that brings together all the company’s information in a uniform way and optimizes existing resources.
Scheduling service calls is easily accomplished using a cloud-based planning tool. This allows for the quick and easy recording of each individual call, directly on-site.
This also allows the service technician to conveniently retrieve all customer information in real time via the SAP FSM solution, saving time and administrative effort.
Result
With the help of SAP Business One, a large portion of administrative tasks have been automated. Thanks to SAP Field Service Management, the service process is now almost paperless. It is estimated that eliminating repetitive office tasks will save over 1.500 hours annually.
Every reported service call is available and can be analyzed immediately after recording. With around twenty calls per day, the use of FSM software allows for great flexibility, eliminating the need for countless phone calls with service technicians.