Liebi + Schmid AG
Maximum flexibility
Change is a prerequisite for any new development.
Liebi + Schmid AG
Industry: Household appliances / Retail
Liebi + Schmid AG specializes in household appliances and kitchen design. As a service partner of major household appliance manufacturers, they carry out repairs on all types of appliances. Liebi + Schmid AG offers a full range of related services, from washing machines and kitchen cabinets to complete kitchen outfitting.
Challenge
Liebi + Schmid started with simple business management software. Unfortunately, it lacked a mobile solution. This was impractical, as the field service team wanted to use mobile devices for all monitoring activities.
Furthermore, the user interface was not intuitive and only inadequately met the users’ requirements.
Solution
Liebi + Schmid AG found a partner in DATA UNIT that perfectly understood their needs and offered an optimal solution with SAP Business One to create structure and a foundation for digital transformation. The solution, specifically developed for SMEs, already included all the necessary tools as standard.
With SAP Business One, Liebi + Schmid receives a flexible solution for business management that is easy to use and integrated across all departments.
To better integrate field service technicians with the company, the ERP system was supplemented with the “Field Service Management” (FSM) module. This gives service technicians full access to all relevant data when they are out on customer visits.
Result
Following the successful implementation of SAP Business One, many workflows were automated, resulting in a high degree of flexibility. The addition of the “Field Service Management” module increased the productivity and efficiency of field service technicians. Furthermore, integration with the webshop provided employees with real-time access to inventory and all relevant information.
The now well-established and automated processes are characterized by a high degree of flexibility. Semi-automated invoicing with controlling and the planning dashboard for the back office reduce the workload of employees, allowing them to deploy their capacities in other areas.